Support Associate / Engineer

1928407
Budapest;
Budapest, 3rd district
Entrant
Full-time
Do you enjoy a fast-paced, sales support environment where you can make measurable contributions to customer success? Are you inspired by excellence and quality support? On behalf of our market leader multinational client we are looking for a sales support associate. Our client helps companies and organizations in more than 25 industries and 170+ countries run better, and you will have the power to make a real impact.
The Support Associate/Engineer is responsible for assisting our customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go-live customer support and/or system administration.
Main responsibilities:
• Analyse the incident, research solutions and provide solid answers easily understood by customers
• Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
• Document solutions to known issues and consulting questions
• Develop technical solutions to be posted to both internal and external knowledge base
• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
• Liaising with product management to identify and report bugs.
• Document issues in a CRM system and defects in our engineering tracking tool
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Adhering to SLA’s and providing high Customer Satisfaction
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
• Fluency in English essential and 2nd European language preferred
• Familiarity with general IT concepts
• Solid understanding of Internet technologies
• Familiarity with general business terms and processes
PREFFERED (but not explicitly required):
o Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
o Familiarity with HTTP/HTTPS protocols as well as XML
o Familiarity with RDBMS database concepts
o Familiarity with operating system, networking concepts
o Awareness of security protocols
o Knowledge of File Transfer protocols
o Experience with HRIS systems

• Passionate about learning new concepts and technologies
• Excellent problem solving & analytical ability
• Strong team player and comfortable working on own initiative
• Excellent communication and presentation skills to effectively explain a solution to a customer's problems
• Strong time management and multi tasking capabilities
• Flexibility with working hours
In case you are interested please send your application to katalin.gyurkovics@manpower.hu or sign up at +36 30 905 7379.
10129
83162.004
Manpower Bp - Capital Square
06 1 411 1590
2019-06-27
21151-1/2012