Business Warehouse Support Associate

1928834
Budapest;
3rd district
Entrant
Full-time
On behalf of our partner we are seeking Support Associates who are driven by a desire to provide their customers with outstanding technical service.
Their primary responsibility is to assist in resolving our customer’s issues related to SAP Business Warehouse solution. They will support complex environments and provide root cause analysis on a variety of operating systems and platforms.
• Work independently and apply effective problem solving skills
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Diagnose, research, and resolve known errors by means of SAP documentation
• Identify patterns and their solutions with incoming customer incidents
• Share and document knowledge through creation of WIKIs and Knowledge Base articles
• Provide best-in-class support experience through Expert Chat
• Attend e-Learning lessons, remote learning sessions, classroom training and mentoring
• Report coding errors to our development organization
• Be a professional team member within the Product Support organization
• Ideally degree in Information Technology/Computer Science/Business Informatics areas or University Students expecting to graduate in the next one year.
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• Ability to focus for extended periods of time while deep-diving into logs
• Proficient writing skills
• Fluent in English (written and oral)
• German knowledge is a plus
• Knowledge of operating systems (Unix/Windows)
• Knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
• Ability to document communications and actions for customer issues in our CRM system

Preferred Skills:
• Knowledge of data warehousing
• Fluent in German (written and oral)
• Knowledge of ABAP
• 2-year definite contract with possible extension
• competitive compensation package
• comfortable and innovative working environment
• career path
In case you are interested please send your application to nora.birnbauer@manpower.hu or sign up at +36 70 500 1756.
10395
83162.005
Manpower Bp - Capital Square
+36 70 500 1756
2019-11-07
21151-1/2012