Support Associate/Engineer

On behalf of our multinational partner we are looking for a Support Associate/ Engineer.
As part of The SAP Cloud Product Support team, this role supports SuccessFactors solutions specifically SF Integrations Support. The Support Associate/Engineer is responsible for assisting our customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go-live customer support and/or system administration.
• Analyse the incident, research solutions and provide solid answers easily understood by customers
• Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
• Document solutions to known issues and consulting questions
• Develop technical solutions to be posted to both internal and external knowledge base
• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
• Liaising with product management to identify and report bugs.
• Document issues in a CRM system and defects in our engineering tracking tool
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Adhering to SLA’s and providing high Customer Satisfaction
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
• Fluency in English essential and 2nd European language preferred
• Familiarity with general IT concepts
• Solid understanding of Internet technologies
• Familiarity with general business terms and processes

Preferred (but not explicitly required):
o Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
o Familiarity with RDBMS database concepts
o Familiarity with operating system, networking concepts
o Awareness of security protocols
o Knowledge of File Transfer protocols
o Experience with HRIS systems

• Passionate about learning new concepts and technologies
• Excellent problem solving & analytical ability
• Strong team player and comfortable working on own initiative
• Excellent communication and presentation skills to effectively explain a solution to a customer's problems
• Strong time management and multi tasking capabilities
• competitive compensation package
• comfortable and innovative working environment
• career path
In case you are interested please send your application to
Manpower Bp - Capital Square
36 70 500 1756