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Service Manager / After Sales Manager

About our Partner:

Our partner writes the following about their corporate culture:
We are a global brand which operates in more than 135 countries today. We are also the fastest-growing brand in the European large white goods market with a wide range of innovative and sustainable products. All these experiences and our brand heritage has made us one of the top 3 large home appliance brands in Europe.
Our aim is to empower new generations to live healthier. We want to inspire everyone to Live like a Pro. A Pro is not necessarily a professional athlete. Everyone can be a Pro, each in their own way, from the way they handle family matters to the way they cook or protect environment. Inspired by our passion to impact people’s lives through our technologies, we want to democratize the healthy lifestyle. This can be through products which support healthy lifestyle or which help to save time for healthy activities or with technologies that are more sustainable for healthier environment and so healthier people. And we keep innovating for an even healthier generation and a healthier planet.

Tasks:

Improvement of every step of customer experience of service process.
Effective management of service network operations in Hungary.
Budget management for service operations.
Proactive improvement of service processes to meet the lowest possible time-to-repair.
Close cooperation with Customer Care Manager and Service Managers from other countries.
Warranty and out-of-warranty repairs optimization.
Revenue generation of service network oversee.

Requirements:

Solid knowledge about market of repairing of domestic appliances (MDA, SDA, TV). Candidate should personally know service technicians and service companies.
Strong English language speaker.
Strong technical knowledges of electricity, gas and cooling.
Hungarian legislation of domestic appliances repairs is a must.
Strong Excel skills to be able to analyze reasons and determine solution (data functions, pivot tables and graphs).
Ability to analyze priorities of customer service and finely balance customer-centric and budget-wise approach.
B license. Ability to travel abroad.
GDPR awareness is an advantage.

What we offer:

Opportunity to impact to development of Beko consumer business, increase sales, profit and market share
Official labor contract
Home office possibility
Lunch compensation
25 vacation days
Company mobile and PC
Official salary and bonus part based on performance
Opportunity to develop in multinational growing company
Friendly and positive company culture with strong people focus



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