About our Partner
We are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.


  • provide technical support service to the customers independently or jointly with a technical support team;
  • develop the technical solution and issue the design documents: HLD, LLD;
  • Provide detailed information on how to set up, configure, and upgrade Access Network Products;
  • pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;
  • track and solve all technical issues appeared during testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;
  • troubleshoot hardware and software issues and identify network/applications issues;
  • use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.


  • technical degree;
  • high-level English;
  • familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems(U2000);
  • strong customer service experience, technical support and troubleshooting skills;
  • experience in telecommunications customer service/ technical support would be a plus;
  • knowledge in Access Network products is considered a plus;
  • CCNA qualification is mandatory;

Language skills:
High level English


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