About the Role:

The IT Services Technician provides services directly to end users of the IT platforms and services. The person in this role provides technical advice and incident resolution to IT system users; advises and participates in project teams in evaluating infrastructure and workplace functionality, capabilities, and options. The IT Services Technician performs incident management, monitoring, and maintenance of software and/or hardware platforms to ensure infrastructure performance and availability for end users.

Tasks:

  • IT Operational Support
  • Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities
  • Supports the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services
  • Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager
  • Monitors and addresses assigned issues and changes to ensure timely resolution, updates stakeholders regularly on progress
  • Performs administration of IT systems as assigned to maintain effective operation and consistent availability
  • Supports the continuous enhancement of systems and services to improve IT effectiveness and system performance
  • Responds to user inquiries and support requests, often communicating directly with users by phone, email, or other means requiring superior customer service skills
  • Utilizes advanced technical and problem-solving skills to resolve technical issues in the area supported; escalates unresolved problems to the appropriate resources
  • IT Service Delivery and Process Capabilities Assurance
  • Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues
  • Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness
  • Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team
  • Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services
  • Support IT related project management activities

Requirements:
 

  • Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field.
  • Proficiency in English required
  • Proven experiences on related field in multinational company (at least 3 years) 

What They Offer:

  • Laptop, mobile,
  • Cafeteria allowance,
  • Competitive remuneration package,
  • Bonus system
 

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