About our partner:
Our partner is a global organisation operating in more than 20 countries. We are looking for a German speaking Customer Service Team Leader for their business service in Budapest. The position is full-remote, as the team works from home too. The person has to work 5 days per week, working hours are in shifts.

Tasks:

  • Manage and motivate a team up to 15 Customer Care advisors/agents
  • Coordinate activities in line with department targets and performance levels
  • Communicate company goals, safety practices
  • Provide support to management, including hiring and training, and keep management updated on team performance
  • Continually look at potential improvements to departmental processes

Requirements:

  • University degree
  • 1-2 years of people management experience
  • 1-2 years of experience in Customer Service
  • German Level – C1/C2 Speaking Proficiency
  • English Level –  B1 (trainings, system usage)
  • Ability to present value added solutions to Customers
  • High emotional intelligence and soft skills with the ability to manage employees
  • Achieves goals in a timely manner while discipline & strict compliance with policies & procedures
  • Ability to learn, seek knowledge and self development
  • Experience in a multi-system environment
  • Strong verbal communication skills
  • High problem solving skills
  • Proficiency in using MS Office applications is a plus
  • Strong reporting and analytic skills
  • Demonstrates a positive, enthusiastic, friendly attitude

What we offer:

  • strong salary ranges
  • stable opportunity for long-term career
  • opportunity to evolve and improve
  • other benefits (cafeteria, healthcare)
  • international environment
  • full remote job

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