• Array Remote work/home work

About our partner:
Our partner is a global organisation operating in more than 20 countries. We are looking for a German speaking Customer Service Team Leader for their business service in Budapest. The position is full-remote, as the team works from home too. The person has to work 5 days per week, working hours are in shifts.

Tasks:

• Manage and motivate a team up to 15 Customer Care advisors/agents
• Coordinate activities in line with department targets and performance levels
• Communicate company goals, safety practices
• Provide support to management, including hiring and training, and keep management updated on team performance
• Continually look at potential improvements to departmental processes

Requirements:

• University degree
• 1-2 years of people management experience
• 1-2 years of experience in Customer Service
• German Level – C1/C2 Speaking Proficiency
• English Level –  B1 (trainings, system usage)
• Ability to present value added solutions to Customers
• High emotional intelligence and soft skills with the ability to manage employees
• Achieves goals in a timely manner while discipline & strict compliance with policies & procedures
• Ability to learn, seek knowledge and self development
• Experience in a multi-system environment
• Strong verbal communication skills
• High problem solving skills
• Proficiency in using MS Office applications is a plus
• Strong reporting and analytic skills
• Demonstrates a positive, enthusiastic, friendly attitude

What we offer:

• strong salary ranges
• stable opportunity for long-term career
• opportunity to evolve and improve
• other benefits (cafeteria, healthcare)
• international environment
• full remote job