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International Customer Service Team Leader

About our partner:
Our partner is a global organisation operating in more than 20 countries. We are looking for a German speaking Customer Service Team Leader for their business service in Budapest. The position is full-remote, as the team works from home too. The person has to work 5 days per week, working hours are in shifts.

Tasks:

  • Manage and motivate a team up to 15 Customer Care advisors/agents
  • Coordinate activities in line with department targets and performance levels
  • Communicate company goals, safety practices
  • Provide support to management, including hiring and training, and keep management updated on team performance
  • Continually look at potential improvements to departmental processes

Requirements:

  • University degree
  • 1-2 years of people management experience
  • 1-2 years of experience in Customer Service
  • German Level – C1/C2 Speaking Proficiency
  • English Level –  B1 (trainings, system usage)
  • Ability to present value added solutions to Customers
  • High emotional intelligence and soft skills with the ability to manage employees
  • Achieves goals in a timely manner while discipline & strict compliance with policies & procedures
  • Ability to learn, seek knowledge and self development
  • Experience in a multi-system environment
  • Strong verbal communication skills
  • High problem solving skills
  • Proficiency in using MS Office applications is a plus
  • Strong reporting and analytic skills
  • Demonstrates a positive, enthusiastic, friendly attitude

What we offer:

  • strong salary ranges
  • stable opportunity for long-term career
  • opportunity to evolve and improve
  • other benefits (cafeteria, healthcare)
  • international environment
  • full remote job

Customer Care Advisor (German speaking)

Abour our partner:

Our telecommunications service partner company is now looking for a German speaking Care Advisor colleague. It is a full time & full remote job.

Tasks:

  • Respond effectively to customer queries through available channels (phone, chat)
  • Manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded
  • Identify secondary (possible or hidden) customer needs and attempt to add value accordingly
  • Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all parties involved (2nd Line, 3rd Line, etc…) in order to facilitate timely issue resolution
  • Follow agreed processes / procedures to raise and resolve customer queries as well as propose

Requirements:

  • German Level – C1 / C2 Speaking Proficiency
  • English Level –  B1 (trainings, system using)
  • Stable Internet connection
  • Preferable experience within a contact centre or customer service environment for 1 year
  • Strong verbal communication skills
  • High problem solving skills

What we offer:

  • Competitive salary
  • Cafeteria
  • Health insurance package
  • Full remote job

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