IT Help Desk Technician with German and English

• In the first 3 months on-site support in the Partner Company's X. District office in Budapest, afterwards hybrid work is available in our XIII. District office.
• Handling level 1 incidents related to workstations and office IT.
• Responding to user calls.
• Understanding the situation by asking precise questions or rephrasing explanations.
• Diagnosing hardware or software issues remotely.
• Identifying necessary resources for problem resolution and recommending on-site technician visits if needed.
• Guiding users through resolution steps or taking remote control of the system.
• Changing or repairing faulty components.
• Conducting functionality tests.
• Documenting interventions and forwarding them to the relevant department.

• Proficiency in both English and German
• Proficiency in Windows environments.
• Familiarity with the Microsoft Office suite.
• Knowledge of messaging systems.
• Experience with at least one incident management and remote support tool.

• Demonstrating pedagogy, patience, and availability when dealing with sometimes demanding users is also a key success factor

• Competitive salary and benefits,
• International environment in a rapidly growing and supportive team,
• Work equipment