Junior Support Engineer
Budapest
Szerződés Any or no experience required Hibrid
POSITION SUMMARYThe Support Team at the Support Center Central and Eastern Europe is critical to Company's future success, and we are looking for candidates who strive to make the world run better. Support engineer who is driven by a desire to provide our customers with outstanding customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of Company Products.
The engineer will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.
EXPECTATIONS AND TASKS
- Enable customers to implement and operate their Company solutions efficiently by providing state-of-the-art support service
s - Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
- Creating internal/external content for our Knowledge Base
- Involvement in product testing and validation
- Root cause analysis of reported customer problem cases
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Degree in Finance / Information Technology/Computer Science areas or study close to closure
- Knowledge in accounting and/or finance is an advantage
- Excellent customer focus and communication skills
- Problem solving/analytical skills
- Ability to work in teams of multicultural nature
- Fast learner
- Spoken and written English language skills are required
- Spoken and written German language skills is an advantage
WORK EXPERIENCE (optional / advantage )
- Fresh graduates are also welcome
- Work experience/knowledge in accounting or in business transactions / processes is an advantage
- Knowledge in any SAP product an advantage
- Experience in customer support or software development or IT
- Programming skills (Java, C++, ABAP/4 etc) or interest in programming is an advantage
WHAT YOU WILL GET FROM US
- We will help you embracing core values cherished in Company Product Support such as Trust, Empathy and Kindness, coming with transparency and “tell it like it is” behavior
- We will help your integration into a highly collaborative, engaged, and efficient organization where all differences and mindsets are welcome,
- We will recognize hard work, commitment, and positive attitude as drivers to Success,
- We will create conditions for a “Good to Great” career and personal growing experience,
- We are one team! Successes and failures belong to all of us. Feel free to develop your entrepreneurial mindset to become an active member of PS Transformation.
