MSS Specialist
Mobile Security Services specialist
Mobile and SaaS applications have become critical in providing access to our clients and we continue investing in these capabilities and our clients build dependency into their mobile devices. The cross-functional MSS team has the mission to collaborate with the businesses and IT globally to support these initiatives ensuring appropriate integration and controls.
In support of Global Identity and Access Management within Cyber Security Services, the Mobile Security Services specialist is responsible for managing High availability, complex, and fault tolerant Security services globally. The role requires interaction and collaborative efforts with highly skilled Engineers, strategic suppliers, program managers, and business contacts. MSS specialist helps our client to publish their mobile applications in the various marketplaces (ie: iTunes, Google Play, etc.) while adhering to security and compliance standards
Responsibilities:
- Handle day-to-day operational onboarding of applications, support application issues, perform root cause analysis/resolution for application and system issues including but not limited to resolving defects and performing enhancements on the systems in collaboration with multiple teams in to meet safety and soundness requirements
- Serve as an SME and responsible for managing and reviewing application integration requests, develop and adapt processes and assist technical teams during the on-boarding process end to end.
- Maintain SLA and keeps themselves and his team to the highest standards.
- Responsible for on-boarding, processing and publication of mobile applications into marketplaces (ie: iTunes, Google Play, etc.) end to end.
- Maintain candor and gain customer trust while educating and enforcing process requirements and controls.
- Collaborate with technical teams to understand business requirements and provide solutions by acting as a liaison between operations and engineering teams.
- Proactively identify compliance gaps and support leadership in creating controls issues, understand internal controls and support automation and processes that meet operational and compliance standards
- Ability to work independently to manage peer groups and management’s expectations
- Stay abreast of new technology requirements and changes over time.
- Ensure that frictionless rich customer experience is at the center of services provided while meeting highest security and compliance standards.
*** Occasional work outside of normal operating hours required depending on project needs.
Qualifications:
- Critical thinking – Understand how operations work
- Attention to detail as changes may surface so that business delivery can continue without abdicating control measures.
- Experience in authentication domain with Security knowledge
- Working knowledge of Shell script usage
- Demonstrated ability to take ownership and follow up on issues to completion
- Demonstrated ability to work in a team and to work well under pressure
- Advanced analytical and problem-solving skills
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environmentt
- Information security industry certification on any one of CISSP, CISA, and CISM, ITIL preferred
Nice to have
- Experience with NoSQL and/or Microsoft SQL & Oracle RDBMS preferred
- Knowledge of security on Cloud, AWS, GCP, Azure, Kubernetes, Chef, containers,
- Automation related experience with CI/CD pipeline, Jenkins – a plus
- Experience with using bigdata such as Splunk
- Working knowledge of product and technologies like open SSH, open SSL, PGP, Encryption protocols and mobile security standards
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred