About our partner:
Our partner’s Product Support Organization is actively seeking a Technical Project Support Specialist to assist in the entire process of creating tools and integrations for their Internal browser-like tool, the Integrated Support Environment (ISE). This role involves a range of responsibilities, including software requirements gathering, assisting developers in meeting release timelines, conducting test cycles, creating support documentation, contributing to marketing and enablement efforts, and resolving release and user issues. 

To be considered for the position, the ideal candidate should have experience with software release cycles and a sincere passion for improving user productivity through the development of cutting-edge tools and technologies. 

Tasks:
•       Support tools and prioritizing issue handling
•       Gathering feedback, clarifying use cases, and formulating requirement details
•       Developing test scripts and running test cycles for new features.
•       Assist in developing user documentation and enablement materials (videos, blogs, etc.)
•       Help with the communication of the new features
Ideally, a candidate will have:
•       A background in Software support and testing.
•       Excellent written and verbal English communication skills, particularly technical 
•       Ability to work independently and collaboratively as part of a team and prioritize tasks effectively in a fast-paced environment.
•       Strong organizational and documentation skills.

Requirements:
•       Six months working in a technical support role.
•       Participated in documenting processes and/or how-to materials for coworkers and/or customers. 

Nice to haves:
•       Assisted in the communication of releases of software
•       Any programming experience, especially with JavaScript
•       Project Management experience
•       Understand Product Life cycles
•       An understanding of AI and LLM and how they can be leveraged

Responsibilities:

Create new Cognos reports and maintain existing reports; be able to author complex reports with highly level of sophistication and formatting technical requirements writing.
Create and maintain a library of Information Security documents Design data sets suitable for Analytics and create intuitive Cognos Analytics dashboards.
Be part of operations in monthly report production: Produce monthly and periodic reports on designated Information Security (IS) programs and on any assigned topics. 
Work with the program owners, gather risk data from them, process the data as needed and produce reports and metrics. 
Maintain the reports as needed. 
Analyst needs to have a keen eye for the numbers, be able to self-QC their own reports and data, be able to present the data concisely. 
Perform QC on others' reports for both formatting and data issues. 
Be able to look at the source data and compare it with the pdf reports and spot discrepancies and other issues. 
Have hands-on experience in reporting 
Have a thorough understanding of SQL, databases, tables, and data design concepts 
Create, maintain, and improve the interactive analytics dashboards with appropriate data visualizations 
Presentation skills: The reports and data analysis artifacts must be presented to stakeholders in clear and easily understood format in Excel, PowerPoint, Word, or PDF documents. 
Work on CISO Metrics related projects: Work on assigned projects which generally involve the above areas.

Qualifications:

Undergraduate degree required; Master’s in data sciences preferred. 
Industry Info Security certifications are a plus. 
Proficiency in Cognos report authoring is a must. 
Strong understanding of Information Technology and Information Security is a huge plus. 
Minimum 5 years working in Information Security, preferably focused in the Financial Services industry. 3+ years of Reporting area experience is a must. 
Excellent communication, interpersonal, and presentation skills to senior management and business users 
Customer-oriented, resourceful, and enthusiastic. 
Focused on considering business enablement while reaching balanced information risk judgments. 
Analytical problem-solving skills Be able to present materials in a format that facilitates senior management decision making. 
Adept at multitasking and time management with the ability to remain calm under pressure and meet deadlines

Required technical skills:

Design and build reports and templates on Cognos platform 
Prior experience creating and maintaining documents 
Advanced concepts of PowerPoint-based reports in Cognos, automatic report generation, and distribution are desired skills to have 
Design and build interactive analytics dashboards on Cognos platform 
Be proficient in creating, modifying, and generating reports 
Must be able to produce precise and well-crafted reports, familiarity with SQL, and […]